Complaints Regarding Staff or Programs - Procedures - 4312-P
A. Complaints Regarding Programs
Resolution of complaints regarding programs will proceed as follows:
Step 1: Informal discussions between the citizen and the staff member involved in the complaint.
Step 2: Should the matter not be resolved at Step 1, the principal and/or program director will attempt to resolve the issue through a conference with the citizen.
Step 3: If the matter is not satisfactorily resolved at Step 2, the citizen should file a written complaint with the appropriate Executive Director (Elementary, Secondary, Student Learning and Innovation, Support Services or Business Services) that describes the problem, and a suggested resolution. The Executive Director will investigate the matter as necessary.
- After investigating the issue(s), the Executive Director will respond to the citizen and attempt to resolve the issue.
Step 4: If the matter is not satisfactorily resolved at Step 3, the citizen may request a meeting with the Superintendent or designee who will review the complaint with the citizen and Executive Director. The decision of the Superintendent or designee is final.
B. Complaints Regarding Staff
Resolution of complaints that may result in disciplinary action against a staff member will be referred to Human Resources and processed in accordance with applicable staff collective bargaining agreement procedures.
November 10, 1997
Revised: September 25, 2008
Revised: August 15, 2012
October 1, 2021